Today is Sunday, September 23, 2018

CA One-Stop Processing Center

by: J. Normandie B. Pizarro
Atty. Elisa B. Pilar-Longalong

In line with the Court of Appeals' objective of streamlining and improving its basic services, the need to consolidate and house basic public frontline functions such as receiving, filing, docketing, cashier, and information and public assistance has always been perceived, albeit it always remained to be an idea waiting to be concretized. On an average daily basis, 528 pleadings are personally filed and around 400 persons enter the court premises to file said documents.

Recently though, the putting up of One-Stop Processing Center (OSPC) which is geared towards achieving the aforementioned objectives, was spearheaded by a core group composed of the CA Clerk of Court, Atty. Elisa B. Pilar-Longalong; Chief of the Information and Statistical Data Division, Mr. Isidro Aperocho; Chief of the Property Division, Mr. Jose A. Matias, Jr.; Chief of the Cash Division, Mr. Leo Ulanday; Chief of the Judicial Records Division, Mr. Fernando C. Prieto; Chief of the Civil Cases Section, Ms. Myrna D. Almira; Chief of the Special Cases Section, Ms. Teresita P. Gajo; Asst. Chief of the General Services Division, Mr. Gene Rebeta. Though the brainchild of no one in particular, through the inspired leadership of Presiding Justice Ruben T. Reyes and the invaluable suggestions of Justice Normandie B. Pizarro, as project coordinator, this group met, discussed and decided to take concrete steps to turn the project into a reality.

On February 19, 2007, the group held a consultative meeting. Prior consultations were likewise done with some CA justices as well as the good Chief Justice who were also very supportive of the project. After a thorough deliberation, the group agreed that there is, indeed, a need for the establishment of the OSPC, the main thrust of which is geared towards an effective and efficient case filing and receiving system of the CA. Not only that – the OSPC will also solve unnecessary vehicle movement inside the premises; unnecessary people (i.e. fixers) entry; violation of the no-loitering and ID rules; and, the acute security control problem, among others. The enforcement of even more strict security measures and the four (4) sets of uniforms for both male and female court personnel are likewise in the offing.

Ancilliary renovations/projects will also include: a) creation of a public visitors reception area, with steel railings, with a new pedestrian gate beside the existing one which will be solely for employees; b) levelling of security officer's landing for more space; c) assignment of substitute room to the Security Unit to replace that for the cashier's window; and d) relocation/construction of the garbage bin to the farther end of Orosa Street.

At last, the putting up of the OSPC will soon be realized. In fact, plans have been drawn up and the necessary approval by the Chief Justice has been secured. It is only a matter of time before we would finally reap the benefits of this endeavor and at the same time enhance public service.

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